Under direct supervision of the on-site provider, assists in the delivery of patient care.Performs delegated medical tasks, assists providers and nursing staff with patient care and may perform clerical duties. This position will utilize the electronic medical record (EMR) for documentation purposes. Fulfillment of job duties requires access to medication storage areas and to transport medications to/ from medication storage and delivery areas. Fully participate in the day-to-day operations and patient flow and acts as a resource for Medical Assistant I. Demonstrates leadership by collaboration, teamwork, communication, accountability, customer service, and advanced knowledge of clinical skills

Location: 255 Hospital Drive Suite 207, Glen Burnie, MD, USA

Schedule: Monday-Thursday 8:15 a.m. - 4:30 p.m. / Friday 8:00 a.m. - 3:00 p.m

Primary Responsibilities

Patient Experience

• Greets patients in courteous, friendly, respectful; and professional manner always, including maintaining eye contact when appropriate.
• Follows communication protocols. Responds to customer questions/concerns/complete and attempts resolution.Pursues service recovery when customer's expectations have not been have not been met.

Clinical Duties

• Accurately complete and document patient questionnaires, health screenings, and chief complaint in the EMR, ensuring high-quality and compliant documentation that supports optimal care.
• Follows established practice workflows to facilitate efficiency and timely service to patients.
• Prepares patient for examination by the health care provider.Performs and documents vital signs (blood pressure, pulse, temperature) and risk screening on all patients per hospital and/or practice policy.Reports out of range values in vital signs and risk screening to the provider.Assist provider with procedures.
• Provides pre-printed patient education/material as directed by provider.
• Performs high level disinfection of equipment/instruments and environment per hospital and/or practice procedure.
• Stocks/restocks supply and exam rooms maintaining necessary supplies in clinical areas.
• Ensures equipment used in clinical area has a current clinical engineering sticker and is ready for use.
• Provides care appropriate to the patient poplulation(s) servied.Assess data reflective of the patient's requirements relative to popluation-specific and age specific needs.Provides the care needed as described in the unit/are/department policies and procedures.ZIs aware of social drivers of health as they impact overall health of the patient and the community.
• Bases on established competencies, administers select medications and injections under direct supervision of provider as per hospital and/or practice policy.Assists with tracking data in an approved database.
• Completes prior authorization of medication or equipment prior authorizations independently.
• Plays active role in compliance with regulatory and practice and/or hospital policy requirements.Maintains a safe environment of care and reports safety concerns.
• Timely review of business communication, such as In Basket, Email, and Telecommunications.

Additional Duties

• Participates in personnel skill and competency development and training as requested by practice manager.
• Responsible for self-learning, attends educational offerings and in-services independently.
• Performs other duties as assigned.

Education & Experience - Required

• High school diploma or equivalent.
• Completion of an accredited Medical Assistant program.
• Current BLS certification.
• Medical Assistant certification preferred

Education & Experience - Preferred

• 1 year of supervised work experience in a medical assisting field within the last 3 years; or 2 years of supervised work experience in a medical assisting field within the last 5 years

Knowledge, Skills, & Abilities

• Knowledge of aseptic and sterile techniques.
• Knowledge of blood and body fluid precautions.
• Ability to perform basic clinical skills such as obtaining vital signs.
• Ability to communicate effectively with patients, team members within the practice, and other members of the organization.
• Demonstrates ability to work on a team and effectively communicate with colleagues and patients.
• Wiling to work with patients from Pediatrics-Geriatrics.
• Demonstrates ability to work on a team and effectively communicate with colleagues and patients.
• Ability to remove sutures/staples.
• Ability to draw up cortisone injections
• Ability to administer SubQ Injections
• Ability to remove cast(s)
• Washing Instruments
• Ability to help transfer a patient from wheelchair to Exam Table.
• Medical Assistant Certification
• CPR Certified preferred
• EPIC/EMR
• Microsoft Office
• Medical Terminology