Job Description

Grow your career at Cedars-Sinai!

Align yourself with an organization that has a reputation for excellence! Cedars-Sinai received the National Research Corporation's Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company's Workplace of the Year, 3 years in a row. This recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. We offer an outstanding benefit package and competitive compensation. Come find out why Cedars-Sinai was Voted #1 in California by U.S. News Best Hospitals!

Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.

What will you be doing in this role?

The Patient Service Representative I (PSR I) plays a vital role in facilitating patient care. This role primarily involves answering telephones, taking accurate messages, scheduling patient appointments, and managing patient referrals. The Patient Service Representative I demonstrate professionalism and productivity while maintaining a positive interaction with our patients.

Primary Duties and Responsibilities:

• Assists in patient check-in and check-out procedures, ensuring all necessary forms are completed and signed.
• Collects copayments and verifies insurance eligibility with an understanding of basic healthcare insurance benefits.
• Updates patient demographic and insurance information in the CS-Link system accurately and timely.
• Schedules and coordinates patient appointments under supervision.
• Assists in managing physician schedules, handling patient/provider correspondence as directed.
• Provides general administrative support, including answering phones, routing calls, and managing medical records.
• Coordinates and manages patient referrals and authorizations, ensuring that patient interactions comply with healthcare regulatory standards and Cedars-Sinai Medical Center's best practices.
• Contributes to maintaining a clean and safe environment in the reception and waiting areas.

Qualifications

• High School Diploma/GED - Required.
• At least 6 months experience working with insurance companies and obtaining authorizations - Preferred.